Q3 2026 Business Review · March 19 – September 18, 2026
Six months in: One CTG, one voice.
Review meeting · September 23, 2026
From first send to an automation engine.
Six months, in five moves.
Greg's first company-wide email followed on Mar 26 — 73% open, 92 link clicks.
Merit & bonus communications, website launch, email-signature rollout, CFO welcome.
Business Communication, Personal Communication and Birthday modules enabled.
Birthdays, the full 1–50 year anniversary ladder, and manager reminders.
27 automated milestone touches in the first three weeks.
People are reading.
62% average open rate on work email and 20% click-through on emails with links — against a ~20–25% industry rule-of-thumb for internal corporate email.
Comms in Greg's voice outperform everything else.
Now running.
Every birthday, every anniversary, every manager nudge — automatic, on brand, at 12pm local time.
12 anniversary comms live — every milestone year 1 through 50
- Manager reminders paired to each milestone
- 13 deliveries so far at 69% open
Birthday program live end to end
- Employee card day-of
- Manager heads-up two days ahead
- Admin notification to Liv
- 14 deliveries at 57% open
Opened at 100% in September
- Up from 20–50% in August
- Managers are now expecting the nudge
Open rate by department.
Three things already in your contract.
Spec sheet: built, tested, and one decision from live.
Text messaging
SMS + Multichannel — already in your contract
- Today
- 98% of comms go by work email
- SMS to date
- 2 test messages
- Built
- Birthday SMS comm — one click from live
A direct line to the shop floor — no Outlook needed.
Onboarding journey
16 communications drafted
- Drafted
- New-hire announcement, welcome sequence, first-day reminder, benefits-enrollment emails + follow-up, offer-letter templates for FL/NV/CA/Cranberry
- Today
- All 20 new-hire announcements so far were sent manually
- Reach check
- Recent broadcasts reach 163 employees vs. 300 licensed seats
Publishing this automates every new hire; completing the ADP data cleanup closes the reach gap.
E-gifting
Already in your contract
- Gift cards sent to date
- Zero
- Attach to
- Birthday & anniversary automations already running
- Value
- $25–50 reward, employee picks the card
Trackable redemption via Tremendous.
The birthday card already running today, with a redeemable gift card added — signed by Greg, in CTG brand.
The road from here.
- Publish the onboarding journey
- Launch birthday SMS to the floor
- First e-gift on birthdays and anniversaries
- Monthly "One CTG" newsletter — template already drafted
- Listen — the onboarding and exit surveys the team asked for after the demo
- Pages / Policy Hub for the B2B sales-enablement push
- Video
The monthly CTG Celebrates You! digest — work anniversaries, birthdays and life milestones in one CTG-branded send.
Three questions for the room.
- 01
When do we roll out SMS to the shop floor?
- 02
What's the e-gifting budget per milestone?
- 03
What go-date do we set for the onboarding journey?